Refund policy

Refund, Return & Cancellation Policy

Business Name: Zenith Care
Customer Care Email: zenithhealtcare@proton.me

1. General Framework

This Refund, Return & Cancellation Policy (“Policy”) applies to all purchases made from Zenith Care.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Policy.

Zenith Care reserves the right to amend or update this Policy at any time without prior notice. Changes shall be effective immediately upon posting on the website.

2. Return Policy

Zenith Care offers returns under the following clearly defined conditions:

  • Returns are accepted within 14 days from the date of delivery.

  • Free return shipping is provided for approved return requests.

  • No restocking fee is charged.

  • There are no final sale items; all products are eligible for return, subject to verification and eligibility conditions.

3. Return Eligibility Conditions

To qualify for a return, all of the following conditions must be met:

  • The return request must be raised within 14 days of delivery.

  • The product must be unused, unopened, unaltered, and in original condition.

  • Original packaging, labels, manuals, and accessories (if any) must be intact.

  • A valid Order ID / invoice must be provided.

Zenith Care reserves the sole right to approve or reject any return request after inspection.

4. Mandatory Unboxing Video Requirement (Legal Proof Clause)

For any claims related to damaged, torn, defective, incorrect, or missing products, the customer must provide a clear and continuous unboxing video as mandatory proof.

Unboxing Video Guidelines

  • The video must start before opening the package.

  • It must clearly show:

    • The sealed package

    • The shipping label

    • The product being opened and inspected

  • The video must be continuous, unedited, and uncut.

âť— Claims without a valid unboxing video will not be eligible for return or refund, even if physical damage is visible in photos.

This requirement exists to prevent fraudulent claims and is strictly enforced.

5. Return Process

  • Customers must initiate a return by contacting customer support at zenithhealtcare@proton.me within 14 days of delivery.

  • Once approved, return instructions will be shared via email.

  • Products returned without prior approval may be rejected.

6. Refund Policy

  • Refunds are processed only after successful inspection and approval of the returned product.

  • Refunds are issued only to the original payment method used at checkout via Razorpay.

  • Refunds are initiated within 5–7 business days after return approval.

  • Actual credit time depends on the customer’s bank or payment provider.

7. Non-Refundable Situations

Refunds will not be issued if:

  • The product is used, damaged, altered, or tampered with

  • The return request is raised after 14 days

  • Mandatory proof (including unboxing video where required) is not provided

  • The product fails quality inspection

  • Damage is caused due to customer mishandling or misuse

8. Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once an order has been dispatched, it cannot be cancelled under any circumstances.

  • Zenith Care is not responsible for delays caused by courier partners, natural events, or force majeure conditions.

9. Shipping & Return Handling

  • Free return shipping applies only to approved return requests.

  • Any unauthorized or self-initiated returns may be rejected.

  • If a shipment is returned due to incorrect address, refusal, or customer unavailability, refund (if applicable) will be processed after deducting shipping costs.

10. Chargebacks & Payment Disputes

  • Customers are strongly advised to contact Zenith Care before initiating a chargeback or payment dispute.

  • False, abusive, or unauthorized chargebacks may result in permanent service restriction.

  • Zenith Care reserves the right to submit all order details, delivery proof, videos, and communication records to Razorpay and financial institutions for dispute resolution.

11. Limitation of Liability

Zenith Care shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use any purchased product.

12. Governing Law & Jurisdiction

This Policy shall be governed by and interpreted in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of Indian courts.

13. Contact Information

For returns, refunds, cancellations, or policy-related queries:

Zenith Care
📧 Customer Care: zenithhealtcare@proton.me

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