Shipping policy

Business Name: Zenith Care
Customer Care Email: zenithhealtcare@proton.me

1. Order Processing

  • All orders placed on the Zenith Care website are processed within 1–3 business days, excluding Sundays and public holidays.

  • Order processing time may vary during high-demand periods, sales, or unforeseen circumstances.

  • Orders are processed only after successful payment confirmation.

2. Shipping & Delivery Timeline

  • Estimated delivery timelines are provided at checkout and are approximate.

  • Delivery time may vary based on:

    • Customer location

    • Courier partner operations

    • Weather conditions, public holidays, or force majeure events

  • Zenith Care shall not be held liable for delays caused by third-party courier services.

3. Shipping Charges

  • Shipping charges (if applicable) are clearly displayed at checkout before payment.

  • Any additional charges such as COD fees, remote area surcharges, or handling fees will be communicated in advance.

4. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS (if provided).

  • Customers are responsible for tracking their shipment using the provided information.

5. Delivery Conditions

  • Orders will be delivered to the address provided at checkout.

  • Customers must ensure accurate and complete address details.

  • Zenith Care is not responsible for delivery failures due to incorrect or incomplete address information.

6. Undelivered / Returned Shipments

  • If an order is returned due to:

    • Incorrect address

    • Customer unavailability

    • Refusal to accept delivery

    the order will be treated as cancelled, and any refund (if applicable) will be processed after deducting shipping and handling charges.

7. Damaged or Missing Items

  • If the package appears tampered with or damaged at the time of delivery, customers are advised to refuse delivery and contact our support immediately.

  • Claims for damaged or missing items must be reported within 48 hours of delivery with proper photo/video evidence.

8. Serviceable Locations

  • Zenith Care ships to locations that are serviceable by our courier partners.

  • We reserve the right to cancel orders to non-serviceable areas, in which case a refund will be processed as per our Refund Policy.

9. International Shipping

  • Currently, Zenith Care does not offer international shipping, unless explicitly mentioned on the website.

  • Any customs duties, taxes, or charges (if applicable) shall be borne solely by the customer.

10. Policy Updates

Zenith Care reserves the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon being posted on the website.

11. Contact Information

For shipping-related queries, contact:

Zenith Care
📧 Customer Care: zenithhealtcare@proton.me